Refund and Returns Policy

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Return and Refund Policy

At Compact Vending Machine, we value your business and strive for your complete satisfaction. We understand that issues may arise, and we’re committed to resolving them promptly and fairly.

Initiating a Return

  • Contact Us: Within 30 days of receiving your order, let us know about your return by contacting us at:
    • Email:
      compactvendingmachinellc@gmail.com
    • Phone: +1 (775) 392-8088
  • Provide Information: Please have your order number, name, contact information, and a brief description of the issue ready.
  • Return Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number if applicable.

Return Conditions

  • Eligibility for Refunds:
    • Items must be unused and in their original, unopened packaging.
    • Products should not be assembled or modified.
    • They must be in resalable condition.
  • Non-Refundable Items:
    • Edible products (gum, candy, nuts) due to health and safety regulations.
    • Replacement parts.
    • Customized products (coin mechanisms, printed gumballs, custom machines).
    • Items that cannot be resold due to damage or missing parts.

Return Shipping

  • Customer Responsibility: In most cases, you will be responsible for covering the return shipping costs.
  • Exceptions:
    • Defective Items: We will provide free return shipping for items that are defective upon arrival.
    • Company Error: If the return is due to our mistake (e.g., incorrect item shipped), we will reimburse your return shipping costs.

Restocking Fees

  • Applicability: A restocking fee of up to 15% may apply in certain cases, such as:
    • Returns due to customer error (e.g., ordering the wrong item).
    • Items returned outside the 30-day return window (unless an exception applies).
  • Fee Calculation: The specific restocking fee percentage will be determined on a case-by-case basis.

Refund Process

  • Upon Receipt: Once we receive the returned item and verify its condition, we will issue a refund to the original payment method used for your purchase.
  • Processing Time: Please allow 5-7 business days for the refund to be processed.

Incorrect Orders

  • Contact Us Immediately: If you receive the wrong item, please contact us promptly.
  • Resolution: We will arrange for the correct item to be shipped to you and reimburse any associated shipping costs.

Order Cancellations

  • Before Shipment: If you wish to cancel an order before it has shipped, there will be no cancellation fee.

Order Refusals

  • Charges: If you refuse a shipment, you will be responsible for the original and return shipping costs, plus any applicable restocking fees.

Product Descriptions

  • Accuracy: While we strive for accuracy, slight variations in product appearance may occur.

Warranty and Guarantee

  • Manufacturer Warranty: Our products are covered by the manufacturer’s warranty against defects in materials and workmanship.
  • Warranty Information: Please refer to the manufacturer’s warranty for specific details.

Dispute Resolution

  • Customer Service: We encourage you to contact our customer service team to resolve any issues amicably.
  • Mediation: For unresolved disputes, we are open to exploring mediation as a potential resolution.

Policy Updates

  • Regular Reviews: This policy is subject to change. Please check this page for the most up-to-date version.

Contact Us

  • Email: compactvendingmachinellc@gmail.com
  • Phone: +1 (775) 392-8088